Key Performance Indicator Cards
Our KPI Cards are tailored to aid in AI Opportunity Mapping, providing a clear and concise overview of essential business metrics.
They help in identifying and understanding key KPIs, crucial for measuring the effectiveness of AI strategies. These cards ensure that your AI initiatives are aligned with specific business goals, facilitating informed decision-making.
Customer Satisfaction Score (CSAT)
This KPI measures how satisfied customers are with a company's products or services. It's calculated using customer feedback from CSAT surveys, providing a percentage that reflects overall customer satisfaction.
(Total Score of CSAT Survey / Number of CSAT Surveys) × 100 = Result (%)
Net Promoter Score (NPS)
This KPI gauges customer loyalty and the likelihood of them recommending the company's products or services. It differentiates between promoters and detractors, providing a percentage score that reflects the company's customer advocacy level.
(% of Promoters - % of Detractors) = Result (%)
Customer Retention Rate (CRR)
This KPI assesses the proportion of customers a company retains over time. It's significant for understanding the effectiveness of customer loyalty and retention strategies.
(End Customers - New Customers) / Start Customers × 100 = Result (%)
Customer Churn Rate (CCR)
This KPI calculates the rate at which customers stop doing business with a company. It's a critical measure for understanding customer retention and identifying potential issues in customer satisfaction.
(End Customers / Start Customers) × 100 = Result (%)
Customer Lifetime Value (CLV)
This KPI estimates the total revenue a company can expect from a single customer over the course of their relationship. It's crucial for understanding the long-term value of maintaining good customer relationships.
Average Purchase Value × Average Purchase Frequency Rate × Average Customer Lifespan = Result (¤)
Customer Acquisition Cost (CAC)
This KPI measures the cost associated with acquiring a new customer. It's vital for evaluating the effectiveness and efficiency of marketing and sales efforts.
Total Acquisition Costs / Number of New Customers = Result (¤)
Customer Effort Score (CES)
This KPI evaluates how much effort customers have to exert to get their issues resolved. It's calculated using customer feedback and is key for assessing the efficiency of customer service.
(Total Score of CES Surveys / Number of CES Surveys) × 100 = Result (%)
Average Resolution Time
This KPI measures the average time taken to resolve customer issues. It's an important indicator of the efficiency and effectiveness of the customer service team.
Total Resolution Time / Number of Issues Resolved = Result (Time)
First Contact Resolution (FCR)
This KPI assesses the percentage of customer issues resolved on the first contact. It's crucial for understanding the effectiveness of customer service in addressing problems promptly.
(Issues Resolved on First Contact / Number of Issues) × 100 = Result (%)
Repeat Purchase Rate
This KPI tracks the percentage of customers who make more than one purchase. It's a key measure for assessing customer loyalty and the effectiveness of retention strategies.
(Customers Making More Than One Purchase / Number of Customers) × 100 = Result (%)