AI Capability Cards

AI, made tangible.

Our AI Capability Cards are for everyone, from business leaders to project managers. By demystifying what AI can do, they help you make informed decisions and spark innovative thinking across your organisation.

Pick the cards that match your needs, and flip them to see how each one drives value.

All AI Capability Cards. 32 capabilities in 4 categories, 3 autonomy modes and 96 business use cases.

All AI Capability Cards

Organise01

Align

AI harmonises data across systems

Organise

How Align drives value

AI aligns data from different systems and formats to one consistent structure, so the same thing is recorded the same way.

Business use cases

  • Align product data so all channels show the same details
  • Align financial data across subsidiaries for group reporting
  • Align units, codes and formats after a company merger
Explore Align
Decide02

Analyse

AI uncovers what drives the results

Decide

How Analyse drives value

AI analyses large volumes of figures and records to find what happened and why.

Business use cases

  • Analyse sales data to see why margins differ by region
  • Analyse insurance claims to trace the causes of rising costs
  • Analyse process data to show where work gets stuck
Organise03

Anonymise

AI strips personal details from records

Organise

How Anonymise drives value

AI anonymises documents, images and data by removing personal details, so the material can be shared with lower risk.

Business use cases

  • Anonymise patient records for research and statistics
  • Anonymise customer emails before they reach external AI services
  • Anonymise faces and number plates in video footage
Autonomy mode04

Assist

AI suggests, people decide and act

Autonomy mode

How Assist works

AI proposes, drafts and checks, while a person reviews every output and makes the final call.

When to use it

  • Use Assist when mistakes are costly or hard to undo
  • Use Assist when the task needs judgement or empathy
  • Use Assist while trust in the AI is still being built
Autonomy mode05

Automate

AI does the task, people handle exceptions

Autonomy mode

How Automate works

AI carries out a well-defined task from start to finish and passes anything unusual to a person.

When to use it

  • Use Automate when the task is frequent and well defined
  • Use Automate when errors are easy to spot and correct
  • Use Automate when speed and volume matter most
Organise06

Classify

AI assigns items to predefined categories

Organise

How Classify drives value

AI classifies documents, messages and records into categories defined in advance, so each item lands in the right place.

Business use cases

  • Classify incoming emails by type of request
  • Classify expenses into accounting codes as they arrive
  • Classify customer feedback by topic and product
Create07

Code

AI writes software from a description

Create

How Code drives value

AI codes new software and updates existing systems, so developers and non-developers alike can build solutions in less time.

Business use cases

  • Code a clickable prototype from a rough sketch
  • Code automated tests that catch errors before release
  • Code migrations from legacy systems to modern platforms
Explore Code
Understand08

Compare

AI highlights how items are alike and differ

Understand

How Compare drives value

AI compares documents, offers and data, laying out similarities and differences without judging which is better.

Business use cases

  • Compare a contract draft with the last signed version
  • Compare competitors’ products and prices feature by feature
  • Compare regulatory requirements across the countries of operation
Create09

Converse

AI talks with people by text or voice

Create

How Converse drives value

AI converses with customers and employees over many turns, keeping context throughout, and is open about being AI.

Business use cases

  • Converse with customers about orders, returns and changes
  • Converse with citizens to guide them through permit applications
  • Converse with callers by phone to book and reschedule appointments
Understand10

Detect

AI spots what breaks the usual pattern

Understand

How Detect drives value

AI detects deviations from the usual pattern, such as fraud or faulty parts, even where no rule exists for them.

Business use cases

  • Detect fraudulent transactions before the payment goes through
  • Detect unusual actions by AI agents before harm is done
  • Detect unusual network traffic that signals a cyberattack
Organise11

Enhance

AI sharpens existing images, audio and scans

Organise

How Enhance drives value

AI enhances images, audio and scans by improving clarity and removing noise, without altering the content.

Business use cases

  • Enhance low-quality product photos for the online shop
  • Enhance call recordings by removing background noise
  • Enhance faded document scans so the text is legible
Decide12

Evaluate

AI scores quality on a consistent scale

Decide

How Evaluate drives value

AI evaluates quality and performance against agreed criteria, scoring each case on the same scale rather than just pass or fail.

Business use cases

  • Evaluate supplier performance on delivery, quality and price
  • Evaluate AI agents’ work against a quality scorecard
  • Evaluate tender bids against the award criteria
Create13

Explain

AI breaks down complex topics into plain language

Create

How Explain drives value

AI explains specialist material, decisions and rules in words that non-experts can follow and act on.

Business use cases

  • Explain insurance terms to customers without jargon
  • Explain to applicants why a decision went against them
  • Explain technical findings to the board
Understand14

Extract

AI pulls key facts out of documents

Understand

How Extract drives value

AI extracts names, figures and dates from contracts, invoices and emails as structured fields for other systems.

Business use cases

  • Extract amounts, dates and suppliers from incoming invoices
  • Extract obligations and deadlines from signed contracts
  • Extract revenue and margins from competitors’ annual reports
Create15

Generate

AI composes text, images and video on request

Create

How Generate drives value

AI generates text, images, video and data from a brief, examples or existing drafts, giving people a fast start.

Business use cases

  • Generate proposals, reports and emails from a short brief
  • Generate product videos clearly labelled as AI-made
  • Generate realistic test data without exposing customer records
Understand16

Identify

AI matches each item to its exact record

Understand

How Identify drives value

AI identifies exactly which product, document or record something is, not just what kind, by checking it against reference data.

Business use cases

  • Identify which customer an unlabelled payment came from
  • Identify customers and suppliers on sanctions lists
  • Identify the exact spare part from a photo
Understand17

Interpret

AI infers the intent behind written words

Understand

How Interpret drives value

AI interprets intent, tone and context in written documents and messages, inferring what is meant but not said.

Business use cases

  • Interpret ambiguous clauses in tender documents before bidding
  • Interpret supplier emails for early signs of delivery trouble
  • Interpret the real request behind vague customer messages
Decide18

Optimise

AI gets the most from limited resources

Decide

How Optimise drives value

AI optimises complex systems by finding the best combination of resources, routes and schedules among millions of options.

Business use cases

  • Optimise delivery routes to cut fuel costs and lead times
  • Optimise production schedules to minimise downtime
  • Optimise prices across the range as demand changes
Autonomy mode19

Orchestrate

AI agents run the process, people set limits

Autonomy mode

How Orchestrate works

AI agents plan and carry out multi-step work across systems, while people set goals, limits and approval points.

When to use it

  • Use Orchestrate when a process spans several systems
  • Use Orchestrate when each step already works in Automate
  • Use Orchestrate when clear limits and oversight are in place
Create20

Personalise

AI adapts content to each person

Create

How Personalise drives value

AI personalises messages, material and documents for each individual, tailoring wording, emphasis and format to their needs.

Business use cases

  • Personalise onboarding emails to each customer’s plan and usage
  • Personalise training material by role and experience level
  • Personalise customer letters to each reader’s situation
Decide21

Plan

AI maps out the steps to a goal

Decide

How Plan drives value

AI plans how to reach a goal, working out which steps are needed and in what order.

Business use cases

  • Plan a factory shutdown with every task in the right order
  • Plan a product launch across markets, teams and channels
  • Plan compliance work to meet a new regulation’s deadline
Explore Plan
Decide22

Predict

AI estimates what is likely to happen next

Decide

How Predict drives value

AI predicts likely outcomes, such as next month’s demand or a project’s final cost, from patterns in past data.

Business use cases

  • Predict demand to set the right stock levels
  • Predict which customers are about to leave
  • Predict machine failures before they stop production
Decide23

Prioritise

AI ranks items by urgency and importance

Decide

How Prioritise drives value

AI prioritises work, cases and opportunities by value, urgency and risk, so effort goes where it matters most.

Business use cases

  • Prioritise the project portfolio by value, risk and capacity
  • Prioritise maintenance work by cost of downtime
  • Prioritise IT incidents by business impact
Understand24

Recognise

AI sees what is in images and video

Understand

How Recognise drives value

AI recognises what kind of objects, text and scenes appear in images and video, making them usable as data.

Business use cases

  • Recognise meals on canteen trays to price them at checkout
  • Recognise vehicle damage in claim photos to speed up handling
  • Recognise empty shelves in store photos to trigger restocking
Decide25

Recommend

AI picks the best option for each situation

Decide

How Recommend drives value

AI recommends the most suitable product, action or supplier for each case, so people choose with less effort.

Business use cases

  • Recommend products based on a customer’s purchase history
  • Recommend the next best action during a sales meeting
  • Recommend a supplier for each purchase request
Organise26

Reconstruct

AI fills in missing or damaged data

Organise

How Reconstruct drives value

AI reconstructs missing or damaged parts of data, images and audio, inferring likely content and marking what was added.

Business use cases

  • Reconstruct missing sensor readings after an outage
  • Reconstruct torn or missing parts of archive photos
  • Reconstruct incomplete sales histories for forecasting
Understand27

Search

AI finds answers wherever they are stored

Understand

How Search drives value

AI searches internal documents and trusted external sources by meaning, not just keywords, and answers with citations.

Business use cases

  • Search market and competitor sources to answer strategy questions
  • Search past projects to reuse proven solutions
  • Search product manuals to help service staff resolve cases
Organise28

Segment

AI discovers natural groups in data

Organise

How Segment drives value

AI segments customers, products or events into groups with shared traits, revealing patterns nobody defined in advance.

Business use cases

  • Segment customers by behaviour rather than demographics
  • Segment stores by local shopping patterns
  • Segment support cases into previously unnamed problem types
Decide29

Simulate

AI plays out what-if scenarios safely

Decide

How Simulate drives value

AI simulates how a business, process or market would respond to change, so decisions are tested before money is at risk.

Business use cases

  • Simulate a price increase to see its effect on margin
  • Simulate supply chain disruptions to prepare a response
  • Simulate a new factory layout before building it
Create30

Summarise

AI condenses content to key points

Create

How Summarise drives value

AI summarises a long document, meeting or discussion into short, clear points, keeping to what the source says.

Business use cases

  • Summarise meetings into decisions and action points
  • Summarise long reports into a one-page executive brief
  • Summarise claim files so handlers get up to speed quickly
Organise31

Synthesise

AI connects findings across many sources

Organise

How Synthesise drives value

AI synthesises reports, interviews and other sources into conclusions that no single source could give.

Business use cases

  • Synthesise market research and customer feedback into unmet needs
  • Synthesise expert interviews into common themes and open questions
  • Synthesise due diligence material into key findings and red flags
Understand32

Transcribe

AI captures speech as written text

Understand

How Transcribe drives value

AI transcribes speech into written text, making calls, meetings and videos easy to find and share.

Business use cases

  • Transcribe board meetings and hearings into a full written record
  • Transcribe video content into subtitles for accessibility
  • Transcribe customer calls for quality assurance and compliance
Create33

Translate

AI carries meaning across languages

Create

How Translate drives value

AI translates text, speech and documents between languages at scale, with experts reviewing what is critical.

Business use cases

  • Translate product information for each new market
  • Translate live calls with customers abroad
  • Translate safety instructions for multilingual factory teams
Organise34

Validate

AI verifies whether data and claims are correct

Organise

How Validate drives value

AI validates data, documents and claims against explicit rules and trusted sources, giving a clear verdict: correct or not.

Business use cases

  • Validate invoices against orders and contracts before payment
  • Validate AI answers against approved sources
  • Validate customer data as it is entered
Create35

Visualise

AI turns complex data into charts

Create

How Visualise drives value

AI visualises complex data as charts, maps and dashboards, making patterns visible at a glance.

Business use cases

  • Visualise sales figures in response to a plain-language question
  • Visualise the status of all projects on one page
  • Visualise energy use across sites to reveal waste

Four categories

From organised data to new ideas.

  • 8

    Organise

    Get data and content in order: harmonise, clean, protect and verify it, so it can be trusted.

    Align · Anonymise · Classify · Enhance · Reconstruct · Segment · Synthesise · Validate

  • 8

    Understand

    Make sense of documents, images, speech and data: find, read and recognise what matters.

    Compare · Detect · Extract · Identify · Interpret · Recognise · Search · Transcribe

  • 8

    Decide

    Choose with evidence: analyse, predict, simulate and prioritise before you act.

    Analyse · Evaluate · Optimise · Plan · Predict · Prioritise · Recommend · Simulate

  • 8

    Create

    Produce and communicate: write, code, explain, translate and visualise at scale.

    Code · Converse · Explain · Generate · Personalise · Summarise · Translate · Visualise

Three autonomy modes

How much should AI do on its own?

The autonomy modes describe how much AI does on its own, from suggesting, to carrying out a task, to running whole processes. Most organisations start with Assist and earn their way up, step by step.

  1. 1AssistAI suggests, people decide and act
  2. 2AutomateAI does the task, people handle exceptions
  3. 3OrchestrateAI agents run the process, people set limits

Bring the AI Capability Cards to your leadership team.

In our workshops, the AI Capability Cards become a hands-on tool for finding where AI creates value in your business. Let's plan one together.